Catherine Livingstone, Director and Chairwoman of the board of Commonwealth Bank of Australia, is being questioned over CBA’s dealings with AUSTRAC over anti-money laundering provisions, the bank not keeping accurate minutes from its board meetings, executive compensation, the decision to appoint former retail banking boss Matt Comyn to be the new CEO, and more. Recorded on 20-21 November 2018 at the Lionel Bowen Building in Sydney.

Senior Counsel Assisting Rowena Orr and Commissioner Kenneth Hayne give their closing statements for both the final round of public hearings as well as the Banking Royal Commission in general. Recorded on 30 November 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

Nicholas Moore, Managing Director and Chief Executive Officer of Macquarie Group, is being questioned over the enforceable undertaking ASIC imposed on Macquarie in 2013 after it uncovered eight potential breaches of the Corporations Act by Macquarie Equities and a potential breach of its financial services licence, and what Macquarie did to fix it. Recorded on 22 November 2018 at the Lionel Bowen Building in Sydney.

Matt Comyn, Managing Director and Chief Executive Officer of the Commonwealth Bank of Australia (CBA), is being questioned over the bank’s incentive structures, mortgage brokers’ trailing commissions, consumer credit insurance, and more. Recorded on 19-20 November 2018 at the Lionel Bowen Building in Sydney.

Senior Counsel Assisting Rowena Orr’s opening address for the seventh round of public hearings at the Australian Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry. This round focused on the causes of misconduct and conduct falling below community standards and expectations by financial services entities (including culture, governance, remuneration and risk management practices), and on possible responses, including regulatory reform. The hearings also considered the role of ASIC and APRA in supervising the actions of financial services entities, deterring misconduct by those entities, and taking action when misconduct may have occurred.

Loraine van Eeden, general manager of claims at TAL, is being questioned over the insurer bullying a nurse with depression and hiring a private investigator to find a way to stop paying her insurance benefits. Recorded on 13 and 14 September 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

Gary Dransfield, Chief Executive Officer Insurance at Suncorp (one of the biggest general insurers in Australia owning retail brands AAMI, Apia and GIO), is being questioned over the handling of claims by AAMI following the bushfire that swept through the town of Wye River on Christmas Day in 2015, as well as the claim of Bernadette Heald whose house in the Hunter Valley was damaged by flood.

Senior Counsel Assisting Rowena Orr and Counsel Assisting Mark Costello give their closing address for the sixth round of public hearings focusing on issues associated with the sale, design and handling of claims of life insurance and general insurance products in Australia. Recorded on 21 September 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

Michael Winter, Chief General Manager of Retail Distribution at Allianz, is being questioned over a long list of incorrect, misleading and deceptive statements on Allianz’s website about travel and home insurance that the insurer knew about but failed to take down. Recorded on 17 September 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

Robert Whelan, Executive Director & CEO of the Insurance Council of Australia lobby group, is being questioned over self-regulation in the insurance industry through its Code of Practice and the fact that not a single company was sanctioned despite 31,000 breaches being recorded. Recorded on 21 September 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

Craig Orton, Chief Operating Officer at Freedom Insurance, is being questioned over vulnerable people being pressured into purchasing life insurance policies, and the incentives that fuelled an aggressive sales culture within the company’s call centres. Recorded on 11 and 12 September 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

Sally Loane, Chief Executive Officer at the Financial Services Council lobby group, is being questioned over the life insurance industry code or practice, the selling of insurance through outbound calls, and the Future of Financial Advice Reforms. Recorded on 21 September 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.