Anthony Waldron, executive general manager for broker partnerships at National Australia Bank (NAB) is being questioned by Rowena Orr, in particular about NAB’s “introducer program”. He acknowledges that the program led to unsuitable loans, false documentation, dishonest application of customers’ signatures on consent forms and misstatements of information in loan documentation. Recorded on 13 and 14 March 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

Sarah Stubbings, head of Home Loan Product at Australia and New Zealand Banking Group (ANZ) is being questioned about ANZ charging customers the wrong amount of interest and fees on their home loans for at least A$90 million. Recorded on 20 and 21 March 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

Senior Counsel Assisting Rowena Orr’s closing address for the first round of public hearings on consumer lending practices in Australia at the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry. Recorded on 23 March 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

Senior Counsel Assisting Rowena Orr’s opening address for the second round of public hearings on financial advice in Australia at the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry. Recorded on 16 April 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

Peter Kell, deputy chair of the Australian Securities and Investments Commission (ASIC), gives evidence on the financial advice industry, claiming that 90% of Australian financial advisers ignored clients’ best interests in a recent review. He states that the corporate regulator does not believe the financial advice industry is a “profession” yet because it has not reached the standards of a profession. Recorded on 16 April 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

Nalini Thiruvangadam, a casually employed single mother-of-two, gives evidence about a car loan she took out with Bank of Melbourne (a Westpac subsidiary), including how the car dealer jacked up the interest rate above the minimum rate to receive a higher payment from the bank through an arrangement known as flex commissions. Recorded on 21 March 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

David Harris, a 30-year-old roofer, gives evidence on how Commonwealth Bank of Australia (CBA) offered to increase his credit card limit within days of him telling staff he had a gambling problem. Recorded on 22 March 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

Giles Boddy, Chief Financial Officer at Aussie Home Loans (fully owned subsidiary of Commonwealth Bank), is being questioned on issues with compliance, including alleged misconduct involving brokers who received commissions for their personal home loan applications.

William Ranken, General Manager of Home Loans and Retail Lending Practices at Australia and New Zealand Banking Group (ANZ), is being questioned on why ANZ doesn’t verify the general living expenses of customers who have been sent to the bank from mortgage brokers and is being asked to explain how it is not breaking Australian responsible lending laws under the National Credit Act. Recorded on 19 March 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

Statement by Commissioner Kenneth Hayne followed by Senior Counsel Assisting Rowena Orr’s opening address for the first round of public hearings at the Australian Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry.

Heang Forbes, pricing operations manager at Australia and New Zealand Banking Group (ANZ) is being questioned about ANZ allegedly breaching responsible lending laws by issuing unsolicited pre-approved overdraft facilities to 330,000 customers, and the bank’s communications with the Australian Securities and Investments Commission (ASIC) regarding the alleged breach. Recorded on 20 March 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

Robert Regan, a 72-year-old widower, gives evidence on how he fell into severe financial hardship after falling for an online scam and borrowing money from Australia and New Zealand Banking Group (ANZ). His testimony covers how incorrect information was provided by the broker to ANZ about his financial situation, ANZ’s failure to respond to clear anomalies in his bank accounts indicating large overseas transactions, and how an ANZ bank manager assisted him to transfer over $30,000 to the scammer’s bank account in the UK.