Ross McNaughton, strategic services general manager at National Australia Bank (NAB), is being questioned over NAB forcing a customer to put all the available proceeds of the sale of his home towards his business debts, leaving him without funds to buy a new home in Melbourne. Recorded on 31 May 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

Philip Field, the lead ombudsman for banking and finance, is being questioned over the handling of complaints at the Financial Ombudsman Service (FOS), revealing a system that appears to prioritise banks over applicants. Recorded on 28 May 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

Rien Low, whose father died unexpectedly and owed money to Suncorp Bank over five outstanding business loans, gives evidence on how Suncorp aggressively pursued him and his mother over the outstanding debt. Recorded on 25 May 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

Michael Saadat, senior executive leader for deposit takers, credit & insurers at the Australian Securities and Investments Commission (ASIC), is being questioned over the way the regulator approached the introduction of unfair contract term legislation and its decision to signal that it would “work with” the banks to ensure they complied. Recorded on 1 June 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

Bradley Wallis, a former policeman and Westfield executive who took out a loan from Bank of Melbourne (a subsidiary of Westpac Banking Corporation) to buy a bed and breakfast business, gives evidence on how the bank used A$100,000 of his own money held in a term-deposit he was not able to withdraw from as a “”bargaining chip” to get him to restructure the loan in the way Bank of Melbourne wanted. Recorded on 24 May 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

Senior Counsel Assisting Michael Hodge’s closing address for the third round of public hearings on loans to small and medium enterprises at the Australian Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry. Recorded on 1 June 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

Tim Mullaly, senior executive leader the Australian Securities and Investments Commission’s (ASIC) financial services enforcement team, is being questioned over how the regulator decides whether or not to pursue a court proceeding or infringement notice. Recorded on 1 June 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

Michael Doherty, former owner of the historic Hadleys Hotel in Hobart and an adjoining development, gives evidence on how crippling fees charged by Bankwest (owned by Commonwealth Bank of Australia) helped bring down his business. Recorded on 28 and 29 May 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

Peter Clark, chief credit officer at Commonwealth Bank of Australia (CBA), is being questioned over subsidiary BankWest’s practise of unilateral changes to loan contracts. Recorded on 29 May 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

Scott Gregson, manager of enforcement at the Australian Competition & Consumer Commission (ACCC), gives evidence on the issue of unfair contracts. Recorded on 31 May 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

Steven Kluss, executive general manager of lending at Suncorp Bank, is being questioned over Suncorp not reviewing its small business loan contracts to see if they were complying with new laws extending unfair contract terms provisions applying to consumers under Australian Consumer Law to cover “standard form” small business contracts, covering small business loans of up to $1m – despite it being two-and-a-half years since the laws were introduced. Recorded on 31 May 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

Brendan Stanford, a former Bathurst pub owner, gives evidence on how BankWest (owned by Commonwealth Bank of Australia) revalued his pub from A$1.55 million to A$900,000 and demanded his bank facility to be repaid. Recorded on 29 May 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.