Senior Counsel Assisting Rowena Orr gives her closing address for the fourth round of public hearings on issues affecting Australians who live in remote and regional communities at the Australian Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry. Recorded on 6 July 2018 at the Supreme Court of the Northern Territory, Darwin.

Grant Stewart, a Baptist minister with a 26 year-old son with Down syndrome, gives evidence on how Freedom Insurance cold-called his son and sold him life insurance and later failed to cancel the policy when asked. Recorded on 11 September 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

Russell Howden, managing director of Select AFSL (an insurance company trading under the brands Let’s Insure and FlexiSure), is being questioned over Let’s Insure pushing inappropriate insurance products on to Aboriginal people with poor financial literacy. Recorded on 4 and 5 July 2018 at the Supreme Court of the Northern Territory, Darwin.

Nicole Smith, former chairwoman of National Australia Bank’s superannuation trustee NULIS, is being questioned over the conflict of interest between profits to shareholders and returns to fund members, financial advice fees charged to some NAB customers despite no adviser being assigned to them as well as fees being charged to dead customers, and NAB’s dealings with ASIC over those incidents. Recorded on 7, 8 and 9 August 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

Peter Kell, deputy chair of the Australian Securities and Investments Commission (ASIC), is being questioned over ASIC’s actions on the fee-for-no-service scandal and grandfathered commissions. Recorded on 17 August 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

Tim Mullaly, senior executive leader the Australian Securities and Investments Commission’s (ASIC) financial services enforcement team, returns to the Banking Royal Commission during the round on Superannuation. He is being questioned over ASIC’s disciplinary action on CBA, ANZ and Westpac, and its use of enforceable undertakings instead of civil penalties. Recorded on 17 August 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

Paul Carter, former Executive General Manager of Superannuation & Investment Platforms at National Australia Bank, is being questioned over NAB and its subsidiary MLC labelling some fees as commissions to avoid refunding customers for services they did not receive. Recorded on 6 and 7 August 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

Senior Counsel Assisting Michael Hodge’s gives a short closing address for the fifth round of public hearings focusing on the conduct of superannuation trustees in Australia at the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry. Recorded on 17 August 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

Victoria Weekes, chair of ANZ’s trustee OnePath Custodians, is being questioned over OnePath selling its superannuation and advice businesses to IOOF. Recorded on 15 August 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

Helen Rowell, deputy chair of the Australian Prudential Regulation Authority (APRA), is being questioned over why no action had been taken by the regulator against the perpetrators of fee-for-no-service activities given they could represent breaches of the sole purpose test. Recorded on 17 August 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

Rachel Sansom, AMP trustee services director of regulatory governance, is being questioned over AMP dragging its heels on moving thousands of customers to its MySuper funds and the high fees it charges customers in the no-frills retirement option and other cash products. Recorded on 16 August 2018 at the Owen Dixon Commonwealth Law Courts Building in Melbourne.

Andrew Hagger, chief customer officer of the National Australia Bank’s wealth and consumer division, returns to the Royal Commission witness stand for the round of public hearings on Superannuation. He is being questioned over NAB delaying telling the corporate regulator about a substantial increase in remediation payments to customers, in order to stop adverse publicity from upsetting an annual results presentation.